The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support. Please allow adequate time for creatives to receive audit approval, if rejected please resubmit for auditing
Posted Sep 04, 2024 - 18:36 UTC
Monitoring
We have patched the issue and are monitoring our systems closely. Please re-upload creatives which are still not previewing in the UI. We will provide an update as soon as the issue has been fully resolved.
Posted Sep 03, 2024 - 04:40 UTC
Investigating
We are currently investigating the following issue::
Component(s): Creatives
Impact(s):
Unable to preview creatives
Newly uploaded video creatives may be rejected by Audit (for not previewing)
Not Impacted:
Ad Serving
Bidding
UI
API
Geolocation(s): Global (Global)
Status: We will provide an update as soon as more information is available. Thank you for your patience.