All Systems Operational
Scheduled Maintenance
Scheduled Deals Database Maintenance Jul 16, 2024 18:00-19:00 UTC
Dear Xandr Customer,

We are performing scheduled database maintenance on Tuesday, July 16th from 18:00 UTC - 19:00 UTC (2:00pm EDT to 3:00pm EDT)

Please note that during the maintenance period, deals data across Monetize, Invest, and Curate may appear stale during the maintenance window. This includes all changes to deals information, including acceptance statuses, newly created or deleted deals, and deal settings. If you receive an error, please retry after the maintenance window.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Xandr Support Team

Posted on Jul 03, 2024 - 16:41 UTC
Scheduled Database Maintenance Jul 20, 2024 12:00-13:00 UTC
Dear Xandr Customer,

We are performing scheduled database maintenance on 2024-07-20 from 12:00 UTC - 13:00 UTC (8AM - 9 AM EDT)

Please note that during the maintenance period, UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.
Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Your Support Team

Posted on Jul 15, 2024 - 13:12 UTC
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Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 14:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday 2024-07-13 from 14:00 UTC - 15:00 UTC (10am EDT- 11am EDT)

Please note that during the maintenance period, our UIs and APIs may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Xandr Support Team

Jul 3, 13:26 UTC
Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jul 5, 12:26 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Jul 5, 12:22 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Buy-side pages, Reporting pages, Sell-side pages
  2. Impact(s):
    • Page load failures and errors in user interface
    • Unable to save/edit objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Jul 5, 11:15 UTC
Jul 4, 2024
Completed - The scheduled maintenance has been completed.
Jul 4, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 04:30 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on 2024-07-04 from 04:30 UTC - 05:30 UTC (12:30 AM EDT - 1:30 AM EDT)

This maintenance is being performed to mitigate the intermittent errors that were seen on the Universal Pixel UI this week. Please note that during the maintenance, Universal Pixel UI/API will be offline for a few minutes and Platform UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Xandr Support Team

Jul 3, 21:23 UTC
Jul 3, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jul 3, 21:01 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely.:

  1. Component(s): Buy-side pages
  2. Impact(s):
    • Page load failures and errors in user interface
    • Unable to save/edit objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as the issue has been fully resolved.


Jul 3, 09:10 UTC
Jul 2, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jul 2, 19:30 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Bidder UI, Reporting
  2. Impact(s):
    • Latency, timeouts and errors for affected service
    • Data unavailable through affected service(s)
    • Page load failures and errors in user interface
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Jul 2, 18:20 UTC
Resolved -

The incident has been fully resolved.:

  1. Component(s): Buy-side pages
  2. Impact(s):
    • Updates not reflected for some objects, especially sell-side and creative
    • Updates not reflected for some objects, especially buy-side
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Data unavailable through affected service(s)
    • Page load failures and errors in user interface
    • Unable to save/edit objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jul 2, 15:13 UTC