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Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved -

The incident has been fully resolved.:

  • Component(s): Bidding
  • Impact(s):
    • Some CPC, CPCV, viewable CPM revenue type LIs had trouble delivering
  • Not Impacted:
    • Ad Serving
    • Bidding
    • Reporting
    • API
  • Geolocation(s): Global (Global)

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 14, 18:44 UTC
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 10, 14:09 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Buy-side pages
  2. Impact(s):
    • Deals created after June 7th do not load in the line item/split search
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Jun 10, 13:40 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 10, 02:17 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Jun 10, 01:01 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Reporting pages, Reporting, LLD data delay
  2. Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Data unavailable through affected service(s)
    • Slower report retrieval
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Jun 9, 15:21 UTC
Jun 9, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 9, 11:36 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Jun 7, 14:51 UTC
Update -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Jun 7, 14:50 UTC
Identified -

We have identified the following issue::

  1. Component(s): Creative audit
  2. Impact(s):
    • Delays in creative audit times. Please ensure that your creatives are over SLA before submitting a ticket to our support team. If you are in need of an urgent audit, we encourage you to use our priority audit option
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Jun 4, 23:59 UTC
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 13:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on 2024-06-08 from 13:00 UTC - 14:00 UTC (9 AM-10 AM EDT)

Please note that during the maintenance period, UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under help.xandr.com.

Best Regards,
Your Support Team

Jun 3, 13:26 UTC
Jun 7, 2024
Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Jun 3, 2024

No incidents reported.