Monitoring - A fix has been implemented and we are monitoring the results.
Mar 02, 2024 - 00:40 UTC
Update - We are continuing to investigate this issue.
Mar 01, 2024 - 17:48 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Creative audit, Creative SSL audit
  2. Impact(s):
    • Delays in creative audit times. Please ensure that your creatives are over SLA before submitting a ticket to our support team. If you are in need of an urgent audit, we encourage you to use our priority audit option
    • Delay in SSL audit times. As this can impact campaign delivery, if you are in need of an urgent audit, please feel free to submit a ticket to our support team to expedite it
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Mar 01, 2024 - 14:55 UTC
Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Ad Server Data Freshness
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Analytics Report Delay
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Past Incidents
Mar 2, 2024

Unresolved incident: Delays in Creative and SSL audit.

Mar 1, 2024
Feb 29, 2024

No incidents reported.

Feb 28, 2024
Resolved - This incident has been resolved.
Feb 28, 20:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 28, 19:25 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): API, UI
  2. Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Data unavailable through affected service(s)
    • Page load failures and errors in user interface
    • Latency, timeouts and errors in API
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Feb 28, 00:18 UTC
Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 17:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 16:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 16:41 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Ad Serving
  2. Impact(s):
    • Decrease in requests sent to Bidder customers
  3. Not Impacted:
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Feb 27, 16:05 UTC
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 13:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday, February 24, 2024 from 13:00 UTC - 14:00 UTC (8 AM EST - 9AM EST)

Please note that during the maintenance period, UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team

Feb 22, 22:23 UTC
Feb 23, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Feb 23, 17:34 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Feb 23, 15:59 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Feb 23, 15:50 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): API, Impbus API
  2. Impact(s):
    • Updates not immediately reflected for some objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Feb 23, 15:01 UTC
Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.