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Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:31 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled Network Maintenance on Friday, December 2nd from 00:30 UTC to 04:30 UTC.

Please note that during the maintenance period you should experience no service disruption. If you receive an error in the FRA1 Datacenter during the maintenance window, please contact us by creating a Xandr Support ticket at help.xandr.com.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com .

Best Regards,

Your Xandr Team

Nov 30, 21:32 UTC
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 28, 21:26 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 28, 16:29 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Nov 28, 15:01 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Monetize, Invest, Curate and Bidder
  • Impact(s):
    • All web-based functionality is slow to load/intermittently unavailable.
  • Geolocation(s): Global (Global)

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 28, 14:35 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 24, 20:18 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 24, 19:40 UTC
Identified -

We have identified the following issue::

  • Component(s): Bidding, Ad Serving, Userdata
  • Impact(s):
    • Frequency/recency caps and segment targeting based on LiveRamp IDs may intermittently not work as expected
  • Geolocation(s): North America - West Coast (LAX1)

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Nov 24, 19:32 UTC
Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.