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Scheduled Maintenance
Scheduled Database Maintenance Jul 27, 2024 12:00-13:00 UTC
Dear Xandr Customer,

We are performing scheduled database maintenance on 2024-07-27 from 12:00 UTC - 13:00 UTC (8AM - 9 AM EDT)

Please note that during the maintenance period, UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.
Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Your Support Team
Posted on Jul 15, 2024 - 13:12 UTC
System Metrics Month Week Day
Ad Server Uptime
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API Uptime
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Reporting API Uptime
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API Uptime
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Reporting API Uptime
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API Uptime
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Reporting API Uptime
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API Uptime
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Reporting API Uptime
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API Uptime
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Reporting API Uptime
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Analytics Report Delay
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Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Intermittent Inability to Save Line Items and Insertion Orders
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Jul 24, 21:04 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Jul 24, 20:40 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Buy-side pages
  2. Impact(s):
    • Page load failures and errors in user interface
    • Unable to save/edit objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Jul 24, 19:53 UTC
Jul 23, 2024
LLD, Reporting imps and clicks partial data
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Jul 23, 18:32 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. Clients may continue to experience latencies / inconsistencies. We will provide an update as soon as the issue has been fully resolved.
Jul 19, 15:56 UTC
Identified -

We have identified the following issue::

  1. Component(s): Log Level Data, Reporting
  2. Impact(s):
    • Latency, timeouts and errors for affected service
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Data unavailable through affected service(s)
    • Slower report retrieval
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
  4. Geolocation(s): Global (Global)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Jul 18, 18:13 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Scheduled Deals Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Tuesday, July 16th from 18:00 UTC - 19:00 UTC (2:00pm EDT to 3:00pm EDT)

Please note that during the maintenance period, deals data across Monetize, Invest, and Curate may appear stale during the maintenance window. This includes all changes to deals information, including acceptance statuses, newly created or deleted deals, and deal settings. If you receive an error, please retry after the maintenance window.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Xandr Support Team
Jul 3, 16:41 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 14:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday 2024-07-13 from 14:00 UTC - 15:00 UTC (10am EDT- 11am EDT)

Please note that during the maintenance period, our UIs and APIs may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket at help.xandr.com.

Best Regards,
Xandr Support Team
Jul 3, 13:26 UTC
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