All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled updates to the wiki on Thursday, December 3rd from 02:00 UTC to 05:00 UTC.

Please note that during the maintenance period the wiki will be unavailable for all users. If you receive an error, please retry after the maintenance window.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
Posted on Nov 12, 21:40 UTC
Dear Xandr Customer,

We are performing scheduled Database Maintenance on Saturday, December 5th, 2020 from 13:00 UTC to 14:00 UTC.

Please note that during the maintenance period Console UI and Console API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating an Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
Posted on Nov 16, 18:11 UTC
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Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 26, 01:42 UTC
Update -

We identified that the issue and fixed it. We'll keep you posted.


Nov 25, 14:54 UTC
Identified - We've identified the issue and fixed it.
Nov 25, 14:48 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Bidding
  • Impact(s):
    • Revenue discrepancies
  • Severity: Major Outage
  • Datacenter(s): SIN3

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 25, 12:57 UTC
Nov 25, 2020
Nov 24, 2020
Postmortem - Read details
Nov 26, 08:07 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 24, 17:32 UTC
Update -

One of our Discovery Controllers lost its connection and stopped publishing records and updating the discovery state, so LIs using CPC or prospecting CPA optimization may have under-delivered.


Nov 24, 16:18 UTC
Monitoring -

We are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 24, 14:48 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Ad Serving
  • Impact(s):
    • New line items prevent from delivering
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 24, 14:43 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 24, 17:32 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 24, 03:24 UTC
Identified -

We have identified the following issue:

  • Component(s): Ad Serving
  • Impact(s):
    • Possible issues with ad delivery
  • Severity: Partially Degraded
  • Datacenter(s): Global

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Nov 23, 21:04 UTC
Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 18:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 18:16 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled Database Maintenance on Sunday, November 15th, 2020 from 23:00 UTC to 00:00 UTC.

Please note that during the maintenance period Console UI and Console API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating an Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
Nov 5, 15:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 18:15 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled Database Maintenance on Sunday, November 15th, 2020 from 23:00 UTC to 00:00 UTC.

Please note that during the maintenance period Users will not be able to log in; Member admins will not be able to create custom roles or teams and will not be able to assign users to existing roles and teams.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
Nov 3, 17:15 UTC
Nov 15, 2020