The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Apr 24, 20:43 UTC
Monitoring -
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Apr 24, 19:43 UTC
Identified -
We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
Apr 24, 18:24 UTC
Investigating -
We are currently investigating the following issue::
Component(s): Ad Serving, Bidding
Impact(s):
Increase in filtered requests from Xbox is leading to drop in impressions
Not Impacted:
UI
API
Geolocation(s): Global (Global)
Status: We will provide an update as soon as more information is available. Thank you for your patience.
Completed -
The scheduled maintenance has been completed.
Apr 15, 19:44 UTC
Scheduled -
Dear Microsoft Customer,
We will be updating the TLS certificate used by the api.adnxs.com endpoint on April 13, 2026 at 16:30 UTC (12:30pm EDT)
As part of this change, the root Certificate Authority (CA) in the certificate chain will be updated. - Current Root CA: DigiCert Global Root CA - New Root CA: DigiCert Global Root G3
Clients who implement Root CA Pinning (i.e., explicitly trust only a specific root certificate for TLS connections) must ensure that the following certificate is added to their trusted certificate store prior to April 13, 2026 to avoid potential service disruption: - New Root CA: DigiCert Global Root G3
After April 13, 2026, clients may remove the DigiCert Global Root CA from their trusted certificate store if it is no longer required by their environment or security policies. Clients not using Root CA Pinning are not expected to experience any impact and do not need to take any action.
If you have any questions, please contact us by creating a Customer Support ticket under support.ads.microsoft.com.
Best Regards, Microsoft Support Team
Apr 8, 16:48 UTC
