All Systems Operational
Scheduled Maintenance
We are performing scheduled OS updates to the wiki on Thursday, November 21st, 2019 from 02:00 UTC to 04:00 UTC.

Please note that during the maintenance period the wiki will be unavailable for all internal and external users.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.
Posted on Nov 19, 17:42 UTC
Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Analytics Report Delay
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CSA Tool Uptime
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CSA Tool API Uptime
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Past Incidents
Nov 20, 2019

No incidents reported today.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Postmortem - Read details
Nov 15, 17:26 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 14, 14:00 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 14, 12:30 UTC
Investigating -

We are currently investigating the following issue in order to fix it as soon as possible:

  • Component(s): Buy-side Console pages
  • Impact(s):
    • Errors viewing/editing line items
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 14, 12:02 UTC
Nov 13, 2019

No incidents reported.

Nov 12, 2019
Postmortem - Read details
Nov 19, 17:29 UTC
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Analytics reports
  • Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
  • Severity: Major Outage
  • Datacenter(s): Global

Data hours 2019-09-23 00:00:00 to 2019-09-29 23:00:00 UTC were unavailable from from approximately 2019-11-11 17:11:01 to 2019-11-12 16:40 UTC. No data was lost. We apologize for the inconvenience, and thank you for your continued support.


Nov 12, 17:17 UTC
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:00 UTC
Scheduled - We are performing scheduled database maintenance on Saturday, November 9th, 2019 from 13:00 UTC to 14:00 UTC.

Please note that during the maintenance period Console UI and Console API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.
Oct 29, 15:36 UTC
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Postmortem - Read details
Nov 14, 15:08 UTC
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Impbus API, Console API
  • Impact(s):
    • Latency, timeouts and errors in API
  • Severity: Major Outage
  • Datacenter(s): Global

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 6, 23:22 UTC
Postmortem - Read details
Nov 13, 17:57 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 6, 22:24 UTC
Identified -

A Salesforce outage (https://status.salesforce.com/incidents/4777) has caused our Customer Support Portal to be unavailable. We will provide an update as soon as possible. Thank you for your patience.


Nov 6, 21:48 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Customer Support Portal
  • Impact(s):
    • Cannot access the Customer Support Portal
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 6, 21:28 UTC