All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled updates to the wiki on Tuesday, September 28th from 02:00 UTC to 05:00 UTC.

Please note that during the maintenance period the wiki will be unavailable for all users. If you receive an error, please retry after the maintenance window.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,

Your Xandr Team
Posted on Sep 15, 19:06 UTC
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Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 18, 18:20 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Reporting
  • Impact(s):
    • Stale reporting data for some reports
  • Severity: Minor Outage
  • Datacenter(s): LAX1

We will provide an update as soon as more information is available. Thank you for your patience.


Sep 18, 16:49 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 16, 18:56 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Bidding, Ad Serving
  • Impact(s):
    • Some objects may spend over budgets
  • Severity: Minor Outage
  • Datacenter(s): LAX1

We will provide an update as soon as more information is available. Thank you for your patience.


Sep 16, 18:42 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020
Postmortem - Read details
Sep 16, 18:24 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 9, 18:52 UTC
Identified -

We have identified the following issue:

  • Component(s): Partner/Deal Console pages
  • Impact(s):
    • Starting at 15:30 UTC no reporting data in deal metrics reporting and UI
  • Severity: Minor Outage
  • Datacenter(s): NYM2

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Sep 9, 16:51 UTC
Sep 8, 2020
Postmortem - Read details
Sep 11, 17:35 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 8, 21:05 UTC
Monitoring -

We have identified and patched the following issue:

  • Component(s): Ad Serving
  • Impact(s):
    • Drop in delivery
  • Severity: Partially Degraded
  • Datacenter(s): NYM2

We are monitoring our systems closely, and will provide an update as soon as the issue has been fully resolved.


Sep 8, 20:28 UTC
Postmortem - Read details
Sep 15, 19:50 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 8, 20:58 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Sep 3, 02:25 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Invest, Monetize, Console
  • Impact(s):
    • Unable to edit Line Items in Invest, Monetize and Console
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Sep 3, 00:57 UTC
Sep 7, 2020
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 7, 19:45 UTC
Monitoring -

We have identified and patched the following issue:

  • Component(s): Reporting Console pages
  • Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
  • Severity: Minor Outage
  • Datacenter(s): Global

We are monitoring our systems closely, and will provide an update as soon as the issue has been fully resolved.


Sep 7, 13:26 UTC
Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.