All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled wiki maintenance on Tuesday, June 2nd from 12:00 AM UTC to 02:00 AM UTC.

Please note that during the maintenance period the wiki will be unavailable for all users. If you receive an error, please retry after the maintenance window. There is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
Posted on May 22, 13:50 UTC
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Past Incidents
May 29, 2020

No incidents reported today.

May 28, 2020
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 28, 22:48 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


May 28, 14:39 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


May 28, 14:01 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Console API, Console UI, Monetize UI, Invest UI
  • Impact(s):
    • Page load failures and errors in user interface
    • Latency, timeouts and errors in API
    • Some users unable to log in
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


May 28, 10:44 UTC
Completed - The scheduled maintenance has been completed.
May 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:01 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled network maintenance on Thursday, May 28th from 05:00 UTC to 10:00 UTC.

Please note that during the maintenance period you may experience a few seconds of network disruption. There is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions or concerns, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
May 14, 14:07 UTC
May 27, 2020
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 27, 12:21 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


May 27, 10:35 UTC
Identified -

We have identified the following issue:

  • Component(s): Log Level Data, Analytics reports
  • Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
  • Severity: Partially Degraded
  • Datacenter(s): Global

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


May 27, 10:04 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 27, 06:34 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


May 27, 03:12 UTC
Identified -

We have identified the following issue:

  • Component(s): Log Level Data, Analytics reports
  • Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Expect delayed delivery of reports and log-level data for for 2020-05-26 21:00 UTC time
  • Severity: Partially Degraded
  • Datacenter(s): Global

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


May 27, 00:36 UTC
Completed - The scheduled maintenance has been completed.
May 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:59 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled certificate maintenance on Tuesday, May 26th from 23:59 UTC to Wednesday, May 27th at 03:00 UTC.

Please note that during the maintenance period users of the api.adnxs.com and ib.adnxs.com URLs may see SSL errors. If you receive an error, please retry your request after the maintenance window has completed. There is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
May 22, 13:49 UTC
May 26, 2020
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Buy-side Console pages
  • Impact(s):
    • Unable to save/edit objects
  • Severity: Minor Outage
  • Datacenter(s): Global

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 22, 06:03 UTC
May 21, 2020

No incidents reported.

May 20, 2020
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Prebid
  • Impact(s):
    • Programmatic OTT with Prebid down, AMP and video Prebid Server demand affected for one hour
  • Severity: Minor Outage
  • Datacenter(s): LAX1

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 20, 19:33 UTC
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.