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May 20, 2025
Updates not reflected immediately for some objects
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 20, 04:57 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely.:

  1. Component(s): API, Impbus API, Creative preview
  2. Impact(s):
    • Unable to preview creatives
    • Updates not immediately reflected for some objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as the issue has been fully resolved.


May 20, 03:43 UTC
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:00 UTC
Scheduled - Dear Microsoft Customer,

We are performing scheduled database maintenance on 2025-05-17 from 12:00 UTC - 13:00 UTC (8AM EDT to 9 AM EDT)

Please note that during the maintenance period UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.
Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under support.ads.microsoft.com

Best Regards,
Microsoft Support Team
May 15, 20:37 UTC
May 16, 2025
Retroactive - Advertisers are not searchable when creating deal line items in Curate and Monetize
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 16, 21:29 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely.:

  1. Component(s): Partner/Deal pages
  2. Impact(s):
    • deal line item create
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as the issue has been fully resolved.


May 16, 16:15 UTC
May 15, 2025
Reporting delays from 2025-05-14 22:20 UTC to 2025-05-15 01:10 UTC
Resolved -

The incident has been fully resolved.:

  1. Component(s): API, Reporting
  2. Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Data unavailable through affected service(s)
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
  4. Geolocation(s): Global (Global)

Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 15, 01:46 UTC
May 14, 2025
Degradation in targeting segment users
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 14, 21:41 UTC
Identified -

We have identified the following issue::

  1. Component(s): User Segments
  2. Impact(s):
    • Ad serving and bidding may be decreased.
  3. Not Impacted:
    • API
  4. Geolocation(s): North America - East Coast (NYM2)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


May 14, 20:59 UTC
May 13, 2025
502 Gateway errors with Universal Pixel endpoints
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 13, 14:12 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
May 13, 13:39 UTC
Identified -

We have identified the following issue::

  1. Component(s): User Segments
  2. Impact(s):
    • Calls to our Universal Pixel on client domains
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Western Europe (AMS3), Central Europe (FRA1)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


May 13, 13:32 UTC
Delayed Reporting Data
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 13, 06:55 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): API, Reporting
  2. Impact(s):
    • Stale reporting data
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Data unavailable through affected service(s)
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


May 13, 05:24 UTC
May 12, 2025
Intermittently cannot edit/create Line Item, upload creatives
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 12, 14:57 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
May 5, 23:37 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Sell-side pages, Creative pages, API, Creative preview, Buy-side pages, Partner/Deal pages, Creative uploads
  2. Impact(s):
    • Page load failures and errors in user interface
    • Unable to save/edit objects
    • Unable to upload or preview creatives
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


May 5, 17:57 UTC
May 11, 2025

No incidents reported.

May 10, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 UTC
Scheduled - Dear Microsoft Customer,

We are performing scheduled database maintenance on 2025-05-10 from 12:00 UTC - 13:00 UTC (8:00 AM EDT - 9:00 AM EDT)

Please note that during the maintenance period Platform UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under support.ads.microsoft.com

Best Regards,
Microsoft Support Team
May 2, 17:43 UTC
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

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