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Scheduled Maintenance
Scheduled Database Maintenance with Downtime Sep 27, 2023 14:00-15:00 UTC
Dear Xandr Customer,

We are performing scheduled database maintenance on Wednesday, September 27th 2023 from 14:00 UTC to 15:00 UTC (10am EDT - 11am EDT)

Please note that during the maintenance period reporting data and log level data for Universal Pixels, Monetize insights service will not be available. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,
Your Xandr Team
Posted on Sep 21, 2023 - 13:35 UTC
System Metrics Month Week Day
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Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023
Scheduled Database Maintenance with Downtime
Completed - The scheduled maintenance has been completed.
Sep 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:01 UTC
Scheduled - Dear Xandr Customer,

We are planning to perform scheduled database maintenance on Saturday, September 23rd 2023 from 13:00 UTC - 14:00 UTC (9 AM - 10 AM EDT).

During this period, standard analytics reporting services may be sporadically unavailable for all users. Analytics data available in Invest DSP - Buyer Monitoring Workflow (BMW) and Monetize SSP - Seller Monitoring Workflow (SMW) may also be unavailable. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,

Your Xandr Team
Sep 14, 20:14 UTC
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Network Analytics/Video Analytics Reporting and LLD Feed Delays
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Sep 20, 06:38 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Sep 20, 02:45 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Reporting, LLD
  2. Impact(s):
    • Some data latency and consequently reports or feeds for some hours will be late.
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Sep 19, 22:37 UTC
Sep 19, 2023
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Failure in Buyside API for AMS3 Datacenter
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Sep 14, 22:51 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Sep 14, 22:23 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Buy-side pages, Partner/Deal pages, API
  2. Impact(s):
    • Page load failures and errors in user interface
    • Latency, timeouts and errors in API
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Western Europe (AMS3)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Sep 14, 21:22 UTC
Sep 13, 2023

No incidents reported.

Sep 12, 2023
Spike in Delivery on Line Items
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Sep 12, 21:33 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Sep 12, 16:50 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Ad Serving, Bidding
  2. Impact(s):
    • Increase in delivery across all line items
  3. Not Impacted:
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Sep 12, 16:27 UTC
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

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