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Past Incidents
May 27, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


May 27, 03:31 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. The report data will be up-to-date within approximately 36 hours. We will provide an update as soon as the issue has been fully resolved.


May 24, 05:22 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Reporting pages
  2. Impact(s):
    • Data unavailable through affected service(s)
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


May 24, 05:20 UTC
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024
Resolved - The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
May 21, 08:30 UTC
Monitoring - We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
May 20, 10:03 UTC
Identified - We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
May 20, 07:05 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Reporting pages
  2. Impact(s):
    • Data unavailable through affected service(s)
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


May 20, 03:29 UTC
May 20, 2024
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC
Scheduled - Dear Xandr Customer,

We are performing a scheduled database maintenance on Monday, May 13th from 4:00AM UTC TO 5:00AM UTC (12:00 AM ET - 1 AM ET).

Please note that during the maintenance period, our Universal Pixel API Service and Universal Pixel UI pages may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket.

Best Regards,
Your Xandr Team

May 8, 13:27 UTC