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Past Incidents
Aug 6, 2021

No incidents reported today.

Aug 5, 2021
Some Xandr Users are unable to access Grapeshot Keywords app
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Aug 5, 15:25 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Aug 5, 13:42 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Aug 5, 11:44 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): API
  • Impact(s):
    • Latency, timeouts and errors in API
  • Severity: Minor Outage
  • Datacenter(s): AMS1

We will provide an update as soon as more information is available. Thank you for your patience.


Aug 5, 09:28 UTC
Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021
Scheduled Database Maintenance with Downtime
Completed - The scheduled maintenance has been completed.
Jul 31, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 02:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday, from July 31st 2:00PM UTC TO 3:00PM UTC.

Please note that during the maintenance period digital platform ui and apis may return an error. Invest/monetize/curate/console will be down during the maintenance window. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket.

Best Regards,
Your Xandr Team
Jul 28, 18:33 UTC
Jul 30, 2021

No incidents reported.

Jul 29, 2021
Scheduled Database Maintenance with Downtime
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Thursday July 29th 3:00PM UTC to 4:00PM UTC.

Please note that during the maintenance period OCD API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating an Xandr Support ticket.

Best Regards,
Your Xandr Team
Jul 21, 14:54 UTC
Jul 28, 2021

No incidents reported.

Jul 27, 2021
https://help.xandr.com portal loading issues
Resolved - This incident has been resolved.
Jul 27, 15:21 UTC
Investigating - Status:
Investigating: we know there's an issue, but don't yet know the cause

Severity:
Partially degraded: Affected system(s) has latency, errors, or degraded some % of the time (e.g. Console UI is slow or has some intermittent errors, Adserving is unavailable for a subset of requests)

Datacenters: Global

Components: Salesforce

Details: When navigating https://help.xandr.com/s/contactsupport and selecting a category. The UI gets stuck
Jul 27, 10:06 UTC
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

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