All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday, 16th January 2021 from 13:00 UTC to 14:00 UTC.

Please note that during the maintenance period Console UI and Console API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com .

Best Regards,
Your Xandr Team
Posted on Jan 11, 16:08 UTC
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Past Incidents
Jan 15, 2021
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jan 15, 08:36 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Console API
  • Impact(s):
    • Latency, timeouts and errors in API
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Jan 14, 13:40 UTC
Jan 14, 2021
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Partner/Deal Console pages, Buy-side Console pages
  • Impact(s):
    • Unable to save/edit objects
  • Severity: Minor Outage
  • Datacenter(s): Global

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jan 14, 20:16 UTC
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Line Item Edit Screen
  • Impact(s):
    • Line Item Status Uneditable on UI
  • Severity: Major Outage
  • Datacenter(s): SIN3

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jan 14, 06:42 UTC
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Postmortem - Read details
Jan 14, 17:23 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jan 11, 14:01 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Jan 9, 14:14 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Jan 9, 02:13 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Userdata
  • Impact(s):
    • Real time data provider segment targeting failing
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Jan 9, 01:13 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021
Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

Jan 1, 2021

No incidents reported.