All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled database maintenance on Wednesday May 12th at 9:00 UTC TO 10:00 UTC.

Please note that during the maintenance period Console UI and Console API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating an AppNexus Support ticket.

Best Regards,
Your Xandr Team
Posted on May 4, 18:40 UTC
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Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Postmortem - Read details
Apr 30, 18:55 UTC
Resolved - This incident has been resolved.
Apr 29, 16:09 UTC
Monitoring -

We have identified and patched the following issue:

  • Component(s): Ad Serving using AST
  • Impact(s):
    • Reduction in seller revenue
  • Severity: Major Outage
  • Datacenter(s): Global

We are monitoring our systems closely, and will provide an update as soon as the issue has been fully resolved.


Apr 29, 15:21 UTC
Postmortem - Read details
May 4, 01:28 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Apr 29, 08:18 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Order Home
  • Impact(s):
    • Filtering working incorrectly, Line Items missing from the dashboard, Line Items' statuses incorrect
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Apr 29, 07:30 UTC
Apr 28, 2021

No incidents reported.

Apr 27, 2021
Postmortem - Read details
Apr 28, 16:54 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Apr 27, 17:29 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Ad Serving
  • Impact(s):
    • Ad serving capacity severely reduced for NYM2
  • Severity: Major Outage
  • Datacenter(s): NYM2

We will provide an update as soon as more information is available. Thank you for your patience.


Apr 27, 17:05 UTC
Postmortem - Read details
May 4, 14:54 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Apr 27, 10:02 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Order Home UI
  • Impact(s):
    • Filtering working incorrectly, Line Items missing from the dashboard, Line Items' statuses incorrect
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Apr 27, 09:11 UTC
Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.