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System Metrics Month Week Day
Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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Analytics Report Delay
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CSA Tool Uptime
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Past Incidents
Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
RampID Envelope Resolution Outage in US East
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Aug 8, 18:56 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Aug 8, 17:31 UTC
Investigating -

We are currently investigating the following issue::

  • Component(s): Bidding, Ad Serving, Userdata
  • Impact(s):
    • Some frequency caps may be intermittently violated
    • RampID-based segment not working in US East - recency & frequency counters temporarily down
  • Severity: Major Issue
  • Geolocation(s): North America - East Coast (NYM2)

We will provide an update as soon as more information is available. Thank you for your patience.


Aug 8, 17:25 UTC
Delay in Seller Fill and Delivery report job
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Aug 8, 01:37 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Reporting pages
  • Impact(s):
    • Clients will experience delays in data from Seller Fill and Delivery reports.
  • Severity: Major Issue
  • Datacenter(s): NYM2, LAX1

We will provide an update as soon as more information is available. Thank you for your patience.


Aug 5, 21:51 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Delay in Video analytics report job
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Aug 6, 11:05 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Aug 6, 04:23 UTC
Investigating -

We are currently monitoring the following issue:

  • Component(s): Reporting pages
  • Impact(s):
    • Clients will experience delays in data from Video Analytics reports.
  • Severity: Major Issue
  • Datacenter(s): NYM2, LAX1

We will provide an update as soon as more information is available. Thank you for your patience.


Aug 5, 10:35 UTC
Aug 5, 2022
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022
Delay in updates to some objects
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Jul 31, 18:17 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Jul 31, 17:45 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
Jul 31, 15:58 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Jul 31, 15:00 UTC
Identified -

We have identified the following issue:

  • Component(s): API, UI
  • Impact(s):
    • Delays creating and updating objects
  • Severity: Minor Issue
  • Datacenter(s): Global

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Jul 30, 22:53 UTC
Jul 30, 2022
Scheduled Database Maintenance with Downtime
Completed - The scheduled maintenance has been completed.
Jul 30, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 13:02 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday July 30th, 13.00 UTC to 14.00 UTC.

Please note that during the maintenance period UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended.

Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com .

Best Regards,
Your Xandr Team
Jul 25, 16:42 UTC
Jul 29, 2022

No incidents reported.

Jul 28, 2022
Salesforce is down
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Jul 28, 20:00 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Salesforce
  • Impact(s):
    • Our internal responses to cases and contracts is blocked
  • Severity: Major Issue
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Jul 28, 19:13 UTC
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