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Past Incidents
Feb 18, 2025
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Feb 18, 20:11 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Feb 18, 18:49 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Feb 18, 17:16 UTC
Investigating -

We are currently investigating the following issue:

  1. Component(s): Quickstats, Invest
  2. Impact(s):
    • The Invest Line Item and Insertion Order reporting grids are not showing correct data. Please use regular reporting for monitoring stats in the interim.
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Europe, the Middle East and Africa (EMEA), US East (USEAST), US West (USWEST), Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Feb 18, 15:45 UTC
Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025
Completed - The scheduled maintenance has been completed.
Feb 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 13:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday, February 15 from 13:00 UTC - 14:00 UTC (8am ET - 9am ET)

Please note that during the maintenance period, Platform UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended. Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under help.xandr.com.

Best Regards,
Xandr Support Team

Jan 30, 20:58 UTC
Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Resolved -

The incident has been fully resolved.:

  1. Component(s): UI, Monetize, Invest, and Curate
  2. Impact(s):
    • Some users unable to log in
    • All web-based functionality is unavailable.
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): North America - East Coast (NYM2)

Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Feb 10, 19:10 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Feb 6, 23:50 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely.:

  1. Component(s): Monetize, Invest and Curate UI authentication, API
  2. Impact(s):
    • Login errors, failures to fetch data
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): North America - East Coast (NYM2)

Status: We will provide an update as soon as the issue has been fully resolved.


Feb 6, 22:19 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.