All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled updates to the wiki on Wednesday, December 1st from 04:00 UTC to 06:30 UTC.

Please note that during the maintenance period the wiki will be unavailable for all users. If you receive an error, please retry after the maintenance window.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,

Your Xandr Team
Posted on Nov 18, 17:59 UTC
Dear Xandr Customer,

We are performing scheduled upgrade of the PSP Dashboard on Monday, December 6th from 14:00 to 18:00 UTC (09:00 AM to 01:00 PM ET).

Please note that during the maintenance period the PSP Dashboard will not be available. If you receive an error, please retry your request after the maintenance window has completed.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com .

Best Regards,

Your Xandr Team
Posted on Nov 18, 17:57 UTC
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Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 20, 02:02 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 20, 00:13 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Nov 19, 14:02 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Ad Serving, Prebid Server Premium
  • Impact(s):
    • Decrease in requests sent to Bidder customers
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 19, 12:51 UTC
Nov 19, 2021
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 17, 17:04 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Buy-side pages
  • Impact(s):
    • Unable to save/edit objects
    • Latency
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 17, 13:44 UTC
Nov 16, 2021
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 16, 01:59 UTC
Identified -

We have identified the following issue:

  • Component(s): Creative uploads, Sell-side pages, Creative pages, Buy-side pages, API
  • Impact(s):
    • Changes to objects via the UI and API are delayed in taking effect after being saved
  • Severity: Minor Outage
  • Datacenter(s): Global

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Nov 16, 00:50 UTC
Nov 15, 2021

No incidents reported.

Nov 14, 2021
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 14, 05:31 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Bidding
  • Impact(s):
    • Some objects may spend under budgets
  • Severity: Major Outage
  • Datacenter(s): NYM2

We will provide an update as soon as more information is available. Thank you for your patience.


Nov 14, 04:46 UTC
Nov 13, 2021

No incidents reported.