All Systems Operational
Scheduled Maintenance
Dear Xandr Customer,

We are performing scheduled downtime on Saturday, September 19th from 14:00 UTC to 15:00 UTC.

Please note that during the maintenance period the key-value-definition API and related UI features will be suspended. You may receive an error while creating Line Items. If you encounter such errors, please try again after the scheduled downtime.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com .

Best Regards,

Your Xandr Team
Posted on Sep 13, 21:01 UTC
Dear Xandr Customer,

We are performing scheduled updates to the wiki on Tuesday, September 28th from 03:00 UTC to 04:30 UTC.

Please note that during the maintenance period the wiki will be unavailable for all users. If you receive an error, please retry after the maintenance window.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,

Your Xandr Team
Posted on Sep 14, 14:35 UTC
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Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved -

The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:

  • Component(s): Ad Serving
  • Impact(s):
    • Drop in delivery on Invest
  • Severity: Partially Degraded
  • Datacenter(s): LAX1

We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 14, 21:14 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 14, 19:00 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Sep 14, 15:32 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Buy-side pages, Order Home
  • Impact(s):
    • Page load failures and errors in user interface
    • Unable to save/edit objects
  • Severity: Major Outage
  • Datacenter(s): AMS1

We will provide an update as soon as more information is available. Thank you for your patience.


Sep 14, 15:15 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled downtime on Saturday, September 11th from 14:00 UTC to 15:00 UTC.

Please note that during the maintenance period the key-value-definition API and related UI features will be suspended. You may receive an error while creating Line Items. If you encounter such errors, please try again after the scheduled downtime.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com .

Best Regards,

Your Xandr Team
Sep 3, 20:22 UTC
Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Postmortem - Read details
Sep 16, 15:37 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 7, 11:37 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Sep 7, 10:22 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Buy-side pages, API, Creative pages
  • Impact(s):
    • Page load failures and errors in user interface
    • Unable to save/edit objects
    • Unable to upload or preview creatives
    • Latency, timeouts and errors in API
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Sep 7, 09:23 UTC
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021
Completed - The scheduled maintenance has been completed.
Sep 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:01 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled updates to the wiki on Saturday, September 4th from 12:00am UTC to 1:00am UTC.

Please note that during the maintenance period the wiki will be unavailable for all internal and external users. If you receive an error, please retry after the maintenance window.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,

Your Xandr Team
Sep 3, 16:12 UTC
Sep 3, 2021
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Sep 3, 09:35 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): API, Reporting
  • Impact(s):
    • Stale reporting data
    • Latency, timeouts and errors in API
    • Potentially some data incomplete or incorrect until reprocessed (please repull data as necessary)
  • Severity: Partially Degraded
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Sep 2, 11:06 UTC