All Systems Operational
Scheduled Maintenance
Scheduled Wiki Maintenance with Downtime Jul 10, 01:00 - Jul 11, 01:00 UTC
Dear Xandr Customer,

We are performing scheduled updates to the wiki from Saturday, July 10th 01:00 UTC to Sunday, July 11th, 01:00 UTC.

Please note that during the maintenance period the wiki may be unavailable to users. If you receive an error, please retry after the maintenance window.

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance. If you have any questions, please contact us by creating a Xandr Support ticket at help.xandr.com.

Best Regards,

Your Xandr Team
Posted on Jun 21, 16:11 UTC
System Metrics Month Week Day
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Reporting API Uptime
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API Uptime
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Console UI Uptime
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Ad Server Data Freshness
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API Uptime
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Reporting API Uptime
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Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021
Adserving down in AMS1, FRA1, and LAX1
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 24, 17:08 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Bidding, Ad Serving
  • Impact(s):
    • Increase in defaults and PSAs for Console customers
    • Decrease in requests sent to Bidder customers
    • Some objects may spend under budgets
    • Drop in delivery on external supply
  • Severity: Major Outage
  • Datacenter(s): FRA1, AMS1, LAX1, SIN3

We will provide an update as soon as more information is available. Thank you for your patience.


Jun 24, 15:44 UTC
Jun 23, 2021

No incidents reported.

Jun 22, 2021
Deal reporting, data delay
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 22, 22:58 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Reporting pages, Deal reporting, data delays
  • Impact(s):
    • Seller & buyer deal metrics reports are affected. UI screens will display stale deal metrics data.
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Jun 22, 22:29 UTC
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Monetize/Invest UI/API Timeouts
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 16, 14:44 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): API, UI
  • Impact(s):
    • Page load failures and errors in user interface
    • Latency, timeouts and errors in API
    • Some users unable to log in
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.


Jun 16, 14:02 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Delayed data might cause overspend for objects whose budgets are set to lifetime pacing.
Postmortem - Read details
Jun 18, 17:58 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 14, 00:47 UTC
Identified -

We have identified the following issue:

  • Component(s): Bidding
  • Impact(s):
    • Some objects may spend over budgets
  • Severity: Minor Outage
  • Datacenter(s): Global

Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.


Jun 13, 22:13 UTC
Jun 13, 2021
Jun 12, 2021

No incidents reported.

Jun 11, 2021
The connection to Azure West US was down
Postmortem - Read details
Jun 15, 13:14 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Jun 11, 17:57 UTC
Monitoring -

The services came backup. We are checking with vendor to confirm the maintenance status.


Jun 11, 15:36 UTC
Update -

We're still working with our hardware vendor in order to fix this. Our vendor extended the maintenance to 3PM UTC. Thank you for your patience.


Jun 11, 13:47 UTC
Investigating -

We are currently investigating the following issue:

  • Component(s): Impbus API
  • Impact(s):
    • The identification of some parameters of the bid requests might be failing,but can still transacted.
  • Severity: Partially Degraded
  • Datacenter(s): LAX1

We will provide an update as soon as more information is available. Thank you for your patience.


Jun 11, 10:05 UTC
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