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Past Incidents
Nov 12, 2024

No incidents reported today.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Resolved -

The incident has been fully resolved.:

  1. Component(s): API, UI
  2. Impact(s):
    • Object Updates Delayed
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 9, 19:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday, November 9th from 13:00 UTC - 14:00 UTC (8:00 AM EST - 9:00 AM EST)

Please note that during the maintenance period, UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended. Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under help.xandr.com.

Best Regards,
Xandr Support Team

Nov 4, 21:57 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 9, 02:36 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 7, 22:11 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): UI
  2. Impact(s):
    • Page load failures and errors in user interface
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 7, 21:34 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024
Nov 6, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 6, 13:09 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 6, 13:09 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Nov 6, 12:09 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Billing reports
  2. Impact(s):
    • Data unavailable for external bidders on the bidder.xandr.com platform
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 6, 11:21 UTC
Nov 5, 2024

No incidents reported.

Nov 4, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 4, 03:24 UTC
Update -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 1, 21:45 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Nov 1, 21:44 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): UI
  2. Impact(s):
    • Page load failures and errors in user interface
    • Some users unable to log in
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 1, 19:20 UTC
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Oct 31, 2024
Completed - The scheduled maintenance has been completed.
Oct 31, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Thursday, October 31st from 18:00 UTC to 19:00 UTC (2:00pm EDT to 3:00pm EDT)

Please note that during the maintenance period, Deals data across Monetize, Invest, and Curate may appear stale. This includes all changes to deals information, including acceptance status, newly created or deleted deals, and deal settings.

If you receive an error, please retry after the maintenance window. Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under help.xandr.com.

Best Regards,
Xandr Support Team

Oct 18, 16:28 UTC
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Oct 31, 16:59 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely.:

  1. Component(s): Reporting
  2. Impact(s):
    • Stale reporting data
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as the issue has been fully resolved.


Oct 31, 16:22 UTC
Oct 30, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Oct 30, 23:53 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Oct 30, 18:32 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 18:06 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.


Oct 30, 17:47 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Ad Serving, Buy-side pages
  2. Impact(s):
    • Drop in Line Item Pacing for LIs Using Lifetime Budgets
  3. Not Impacted:
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Oct 30, 12:21 UTC
Oct 29, 2024
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Oct 29, 16:10 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.


Oct 29, 14:39 UTC
Investigating -

We are currently investigating the following issue:

  1. Component(s): API, Creative API Service
  2. Impact(s):
    • Latency, timeouts and errors in API
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
  4. Geolocation(s): US West (USWEST), Europe, the Middle East and Africa (EMEA), US East (USEAST), Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Oct 29, 10:34 UTC