Some hosted video and audio creatives remain in asset processing status

Incident Report for Xandr

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted Dec 25, 2025 - 00:03 UTC

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted Dec 24, 2025 - 17:37 UTC

Investigating

We are currently investigating the following issue::

  1. Component(s): Creative uploads
  2. Impact(s):
    • Already uploaded video/audio creatives are impacted, new uploads are currently not affected.
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Posted Dec 24, 2025 - 15:33 UTC