EMEA clients may see 403 or 504 errors while calling Invest/Monetize APIs

Incident Report for Xandr

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted Nov 12, 2025 - 07:22 UTC

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted Nov 12, 2025 - 01:03 UTC

Investigating

We are currently investigating the following issue::

  1. Component(s): API
  2. Impact(s):
    • Latency, timeouts and errors in API
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
  4. Geolocation(s): Central Europe (FRA1), Western Europe (AMS3)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Posted Nov 12, 2025 - 00:46 UTC