Between 2020-01-07 16:00 UTC and 2020-01-08 02:10 UTC, Prebid availability in LAX was impacted.
Scope of Impact
Between 2020-01-07 16:00 UTC and 2020-01-08 02:10 UTC bid requests that came through the Prebid Server experienced around a 75% failure rate in contacting bidding services, including Xandr’s DSP.
2020-01-07 16:00: Incident Started: Combination of oddity with infrastructure settings and maintenance activity caused issue with availability
2020-01-07 17:24: Incident escalated to engineers
2020-01-07 19:31: Revert of release that started incident
2020-01-07 20:29: Second level of escalation begins which led to further errors causing issue
2020-01-08 02:10: Incident Resolved
2020-01-08 02:45: Incident closed and client notification sent out
The incident was created due to a bug triggered by a backend release. This bug caused connectivity issues which resulted in the failures for prebid requests.
Mitigation is occurring now and involves changing connectivity settings to greatly reduce this from happening in the future.
Engineering team to follow up and implement monitoring so this can be caught before application impact in the future.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.