From approximately 18:31 UTC Wednesday, June 10th, 2020 to 13:41 UTC Thursday, June 11th, 2020 a system upgrade caused delays in Log Level Data and Network Analytics reporting.
Scope of Impact
During the incident window, clients experienced longer than normal reporting delays for Log Level Data and Network Analytics reports.
2020-06-10 18:31 UTC: Incident Started: System upgrade started
2020-06-10 22:55 UTC: Incident Reported: Log Level Data and Network Analytics delays were reported
2020-06-11 13:41 UTC: Incident Resolved: Reporting delays fell under threshold
The root cause of the incident was a system upgrade that caused delays in the execution of jobs.
Our engineers resolved the issue by cleaning up the queue and rolling back changes.
• Improve speed of issue detection
• Streamline the recovery process
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We have identified and patched the following issue:
We are monitoring our systems closely, and will provide an update as soon as the issue has been fully resolved.