Prebid Services in Frankfurt data center is experiencing connectivity issues

Incident Report for Xandr

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted May 12, 2026 - 09:39 UTC

Investigating

We are currently investigating the following issue::

  1. Component(s): Bidding, Ad Serving
  2. Impact(s):
    • Decrease in requests sent to Bidder customers
  3. Not Impacted:
    • UI
    • API
  4. Geolocation(s): Central Europe (FRA1)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Posted May 12, 2026 - 09:25 UTC