O&O inventory sudden drop in bid requests sent

Incident Report for Xandr

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted Oct 23, 2025 - 10:06 UTC

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted Oct 23, 2025 - 10:00 UTC

Identified

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

Posted Oct 23, 2025 - 09:32 UTC

Investigating

We are currently investigating the following issue:

  1. Component(s): Ad Serving, Monetize
  2. Impact(s):
    • Decrease in requests sent to Bidder customers
    • Some clients targeting supply in impacted region may see drop in delivery. Some clients in impacted region may see increase in blanks/defaults.
  3. Not Impacted:
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Posted Oct 23, 2025 - 08:48 UTC