From approximately 17:15 to 19:30 UTC on Saturday, December 28th reporting data was stale in excess of 6 hours.
Scope of Impact
During the incident window, clients were unable to pull reporting data for the hours between 10:00 UTC and 13:00 UTC.
2019-12-28 11:13 UTC: Incident Started. Data streaming application failure prevented data logs for certain hours from closing.
2019-12-28 14:38 UTC: Data logs for affected hours manually closed.
2019-12-28 19:30 UTC: Incident resolved: reporting data caught up.
The root cause of the incident was due to a hardware failure that affected the server on which the data streaming application relies.
The data logs were closed manually allowing for data to flow into reporting.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We have identified the following issue:
Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.