Incident Summary
On December 9th, 16:35 UTC to December 10th, 01:20 UTC, members with the "self-hosted video" feature experienced an error while attempting to save self-hosted videos.
Scope of Impact
Members with the self-hosted video feature were unable to edit existing creatives during the incident period. There was no effect on ad serving.
Timeline (UTC)
2019-12-09 16:35: Incident Started: Creative API Release
2019-12-10 00:52: Incident Escalated to engineering
2019-12-10 01:20: Incident Resolved: Rollback of Creative API
Cause Analysis
The incident was caused by an application release which contained an unexpected Null Pointer Error for this specific type of creative.
Resolution Steps
The issue was resolved by rolling back the release to the Creative API.
Next Steps
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.