POP (Programmatic OTT with Prebid) was down in the LAX datacenter from approximately 20:03 UTC to 21:04 UTC on Tuesday, May 19, 2020. AMP and Video traffic on Prebid Server was affected as well during this time.
Scope of Impact
During this time frame POP (Programmatic OTT with Prebid) was down in the LAX datacenter. AMP and Video traffic on Prebid Server were affected as well.
2020-05-19 20:03: Incident Started: Resources were removed from a load-balancing group
2020-05-19 20:08: Incident Investigated. Engineers were alerted to the issue via an excessive pod restart and unavailable replicas alert for Prebid cache in LAX
2020-05-19 20:35: Incident Ticket created
2020-05-19 21:04: Incident Resolved: Removed resource added back to the load-balancing group, resolving the issue
This incident was caused by resources being erroneously removed from a load-balancing group, causing affected systems to crash.
A host was added back to the load-balancing group, resolving the issue.
The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:
We apologize for the inconvenience this issue may have caused, and thank you for your continued support.