From approximately 15:21 - 17:00 UTC, on Thursday, June 24, 2021 FRA1, AMS1 and LAX1 had partial impbus downtime
Scope of Impact
During the incident window, ad serving was partially disrupted across FRA1, AMS1 and LAX1 datacenters
2021-06-24 15:21: Incident Started: Impbus started failing FRA1, AMS1 and LAX1
2021-06-24 15:31: Issue identified, and offending tags disabled
2021-06-24 16:21: Prebid bidder was disabled and impbus started to recover
2021-06-24 16:24: Hotfix kicked off
2021-06-24 17:00: Incident Resolved: Impbus recovered to normal levels.
2021-06-24 22:42: Prebid bidder re-enabled.
An error condition was not handled gracefully in accept bid calls that were from some of the video impressions which assumed that creative was always set and valid.
Our engineers resolved the issue by pushing a hot fix and restarting the impacted instances of impression bus.
Improve detection, monitoring, and alerts for changes in impression bus traffic.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.