At approximately 03:00 UTC on Monday, May 27th, 2020 a data processing application failure resulted in Log Level Data loss for the "2020-05-27 03:00" hour.
Inaccurate Log Level Data reports for the affected hour during the incident window.
2020-05-27 03:00: Incident Started: Data processing application failure
2020-05-27 07:24: Issue Identified
2020-05-27 08:40: Engineers initiate data reprocessing
2020-05-27 12:01: Incident Resolved: Reprocessing finished
The incident was caused by a defect in a program used for internal maintenance, causing a data processing application failure.
The engineers reprocessed the affected data. The recovered data did solve the issue.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
We have identified the following issue:
Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.