Xandr reporting data delayed 14 hours between September 1st 06:33 PM UTC to September 2nd 01:41 PM UTC, and reporting was delayed until the reporting data delaying caught up.
Scope of Impact
Clients would have experienced 14 hours reporting delay until reporting caught up.
Timeline ( in UTC )
New version of internal service was released on September 1st. This program changed configuration incorrectly and caused internal traffic to be unable to reach this service from other services.
Our Engineer fixed incorrect configuration.
Added additional monitoring for this service as prevention
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.