At 17:30 UTC there was a migration done to the servers in the LAX1 data center which missed a mapping for a forecasting service. This caused GDLIs to not be able to be saved when connected to the LAX1 data center.
Customers who were trying to save changes to GDLIs in Monetize UI were unable to save it when connected to the LAX1 data center.
2020-06-17 17:30: Migration done to LAX1 data center
2020-06-22 03:15: IM Ticket created and escalated to engineer
2020-06-22 15:29: Incident ticket resolved
A mapping required for a forecasting service got missed to be applied in the LAX1 data center while migrating. This resulted in the forecasting services in LAX1 to not work and hence the GDLI UI did not respond when the save button was clicked on.
Our engineers resolved the issue by mapping the missed forecasting service in the LAX1 data center.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.