From 15:00:29 UTC to 16:46:00 UTC on Thursday, July 9th 2020, clients were unable to run reporting via the Xandr UIs and API Report Service.
During the incident window, globally, customers were unable to run reporting.
2020-07-09 15:22:06: Incident Started: Users unable to run reporting
2020-07-09 15:24:00: Incident Reported: Issue was escalated to Engineering
2020-07-09 16:46:00: Incident Resolved
This incident occurred from a misconfiguration in the current reporting database version
Our engineers resolved the issue by pointing reporting away from the affected reporting cluster, to another cluster.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.