Incident Summary
From approximately 20:04 UTC to 20:39 UTC on Thursday, June 11th, 2020 a spike in usage affected clients ability to log-in.
Scope of Impact
During the incident window, clients experienced authentication issues when trying to log-in through the Console UI page.
Timeline (UTC)
2020-06-11 20:04 UTC: Incident Started: Users unable to Log-in
2020-06-11 20:24 UTC: Incident Reported: Issue was escalated to Engineering
2020-06-11 20:39 UTC: Incident Resolved: Usage decreased
Cause Analysis
The root cause of the incident was a spike in usage that caused some connection failures.
Resolution Steps
The usage decreased and users were able to log-in.
Next Steps
• Create rules to better process spikes
• Improve alerts to escalate issues quicker
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.