Unable to login to Platform/Console
Incident Report for Xandr

Incident Summary
From approximately 20:04 UTC to 20:39 UTC on Thursday, June 11th, 2020 a spike in usage affected clients ability to log-in.

Scope of Impact
During the incident window, clients experienced authentication issues when trying to log-in through the Console UI page.

Timeline (UTC)
2020-06-11 20:04 UTC: Incident Started: Users unable to Log-in
2020-06-11 20:24 UTC: Incident Reported: Issue was escalated to Engineering
2020-06-11 20:39 UTC: Incident Resolved: Usage decreased

Cause Analysis
The root cause of the incident was a spike in usage that caused some connection failures.

Resolution Steps
The usage decreased and users were able to log-in.

Next Steps
• Create rules to better process spikes
• Improve alerts to escalate issues quicker

Posted Jun 15, 2020 - 22:00 UTC


The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted Jun 12, 2020 - 18:39 UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted Jun 11, 2020 - 20:39 UTC

We are currently investigating the following issue:

  • Component(s): Console API, Console UI
  • Impact(s):
    • Some users unable to log in
  • Severity: Major Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.

Posted Jun 11, 2020 - 20:29 UTC