From approximately 20:52 UTC to 22:20 UTC on Thursday, November 6, the Customer Support Portal was unavailable.
During the incident window, users were unable to access help.xandr.com to raise tickets.
2019-11-06 20:52: Incident started, Customer Support Portal was unavailable
2019-11-06 20:52: Incident escalated to engineering
2019-11-06 22:20: Incident resolved
Salesforce identified the potential cause of the issue and worked on implementing a fix to resolve the impact to customers.
Salesforce worked on implementing a fix to resolve the impact to customers.
* Improve monitoring to identify when the Customer Support Portal is down.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
A Salesforce outage (https://status.salesforce.com/incidents/4777) has caused our Customer Support Portal to be unavailable. We will provide an update as soon as possible. Thank you for your patience.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.