LAX1 Data center Degradation

Incident Report for Xandr

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted Apr 12, 2025 - 21:20 UTC

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted Apr 12, 2025 - 09:44 UTC

Identified

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

Posted Apr 12, 2025 - 09:44 UTC

Investigating

We are currently investigating the following issue::

  1. Component(s): Ad Serving, Bidding
  2. Impact(s):
    • Some calls to ib.adnxs.com failing
    • Decrease in requests sent to Bidder customers
  3. Not Impacted:
    • Other datacenters are not affected
  4. Geolocation(s): North America - West Coast (LAX1)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Posted Apr 11, 2025 - 16:03 UTC