AST Not Loading due to Azure Outage

Incident Report for Xandr

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted Oct 29, 2025 - 22:06 UTC

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted Oct 29, 2025 - 20:45 UTC

Investigating

We are currently investigating the following issue:

  1. Component(s): Monetize
  2. Impact(s):
    • Multiple clients have reported that AST is not loading. We are investigating a suspected DNS issue impacting multiple services and cloud providers.
  3. Not Impacted:
    • UI
    • API
  4. Geolocation(s): Asia Pacific (SIN3), North America - West Coast (LAX1), Western Europe (AMS3), North America - East Coast (NYM2), Central Europe (FRA1)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Posted Oct 29, 2025 - 17:20 UTC