From approximately 09:56 UTC to 15:00 UTC on Tuesday, September 14, 2021, users were intermittently unable to view order home monitoring screens.
Scope of Impact
During the incident window, customers were intermittently unable to view order home monitoring screens and therefore unable to monitor the performance of their line items, particularly GDALIs.
Timeline (UTC)
2021-09-14 09:56: Incident Started
2021-09-14 14:29: Incident escalated to engineering
2021-09-14 14:50: Engineering initiates mitigation steps
2021-09-14 15:00: Incident Resolved
Cause Analysis
The incident was caused by an increase in traffic during EU business hours.
Resolution Steps
Our engineers resolved the issue by moving the order home data pods to a different data center.
Next Steps
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.