502 Gateway errors with Universal Pixel endpoints

Incident Report for Xandr

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted 22 days ago. May 13, 2025 - 14:12 UTC

Monitoring

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

Posted 22 days ago. May 13, 2025 - 13:39 UTC

Identified

We have identified the following issue::

  1. Component(s): User Segments
  2. Impact(s):
    • Calls to our Universal Pixel on client domains
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Western Europe (AMS3), Central Europe (FRA1)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

Posted 22 days ago. May 13, 2025 - 13:32 UTC