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System Metrics Month Week Day
Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Ad Server Data Freshness
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Ad Server Uptime
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API Uptime
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Reporting API Uptime
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Analytics Report Delay
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Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Updates not reflected immediately for some objects
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Nov 19, 02:14 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Nov 18, 19:32 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
Nov 18, 15:10 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): API, Impbus API, Creative preview
  2. Impact(s):
    • Unable to preview creatives
    • Updates not immediately reflected for some objects
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 18, 14:20 UTC
Nov 18, 2024
Some reports returning no data
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Nov 18, 00:19 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely.:

  1. Component(s): Reporting pages
  2. Impact(s):
    • Some data incomplete or incorrect until reprocessed (please repull data as necessary)
    • Audio analytics, Video analytics, Device analytics, Video pod analytics, Video slot analytics, Video error analytics, Key Value analytics, Buyer platform video supply reports
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as the issue has been fully resolved.


Nov 18, 00:00 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Ad Serving degraded
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Nov 15, 02:51 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Nov 14, 18:59 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Ad Serving
  2. Impact(s):
    • Increase in blanks for Console customers
    • Slight degradation for ad serving, elevated auction times, slower response times for requests for NYM datacenter
  3. Not Impacted:
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 14, 17:03 UTC
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Database Maintenance Window Extended to 16:00 UTC/11:00am ET
Resolved -

The incident has been fully resolved.:

  1. Component(s): API, UI
  2. Impact(s):
    • Object Updates Delayed
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.


Nov 9, 19:28 UTC
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:00 UTC
Scheduled - Dear Xandr Customer,

We are performing scheduled database maintenance on Saturday, November 9th from 13:00 UTC - 14:00 UTC (8:00 AM EST - 9:00 AM EST)

Please note that during the maintenance period, UI and API services may return an error. If you receive an error, please retry your request after the maintenance window has ended. Please note that there will be no interruption to ad-serving or reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Customer Support ticket under help.xandr.com.

Best Regards,
Xandr Support Team
Nov 4, 21:57 UTC
406 Errors in Monetize and Invest
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Nov 9, 02:36 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Nov 7, 22:11 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): UI
  2. Impact(s):
    • Page load failures and errors in user interface
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 7, 21:34 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024
Nov 6, 2024
Billing Reporting for External Bidders unavailable
Resolved -

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Nov 6, 13:09 UTC
Monitoring -

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
Nov 6, 13:09 UTC
Identified -

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
Nov 6, 12:09 UTC
Investigating -

We are currently investigating the following issue::

  1. Component(s): Billing reports
  2. Impact(s):
    • Data unavailable for external bidders on the bidder.xandr.com platform
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.


Nov 6, 11:21 UTC
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