Incident Summary
From approximately 16:46 UTC to 17:41 UTC on Thursday, April 2nd, 2020, a MySQL database server went down, impacting accessibility to the augmented line item UI, API, and associated services.
Scope of Impact
Augmented line item, inventory list, and order home UI and API were not working properly for approximately 1 hour.
Timeline (UTC)
2020-04-02 16:46: Incident Started: MySQL database server went down
2020-04-02 17:23: Incident Escalated
2020-04-02 17:41: Incident Resolved: Traffic was pointed to back up server
Cause Analysis
The root cause of the incident was due to a failure with a MySQL database server for which there was no designated back up server.
Resolution Steps
The issue was resolved by pointing traffic to a back up server.
Next Steps
The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:
We apologize for the inconvenience this issue may have caused, and thank you for your continued support.