Incident Summary
From approximately 11:00 PM UTC on Friday, June 24th to 2:29 UTC on Saturday, June 25th, a hardware issue caused a delay of up to one hour beyond SLA for the Standard and Network Analytics feeds.
Incident Impact
Nature of Impact: Data delivery was delayed for the Standard feed and Network Analytics reports
Timeframe: 11:00 PM on Friday, June 24th to 2:29 UTC on Saturday, June 25th
Customers Impacted: Monetize, Invest, and Curate users
Scope: Global
Magnitude: Customers using the Standard feed and Network Analytics reporting
Timeline (UTC)
2022-06-24 23:00: Xandr teams identified and escalated the delay.
2022-06-25 01:21: Xandr teams decommissioned the affected hardware and restarted the database.
2022-06-25 02:29: Data delivery was restored to SLA levels.
Cause Analysis
A hardware issue with one of the servers slowed performance.
Resolution Steps
Xandr teams removed the affected server and restarted the delayed operations.
Next Steps
Xandr teams will replace the affected hardware and enhance alerting procedures to expedite recovery.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
We are currently investigating the following issue:
We will provide an update as soon as more information is available. Thank you for your patience.