Incident Summary
From approximately 00:06 UTC to 06:07 UTC on Thursday, January 14, 2021, users were unable to edit the status of Line Items on the Line Item edit screen due to a defect introduced by a product release.
Scope of Impact
During the incident window, customers were unable to make changes to a Line Item's status via the UI.
Timeline (UTC)
2021-01-14 00:06: Incident Started: Bug was introduced with the product release
2021-01-14 05:18: Incident ticket was raised
2021-01-14 05:18: Issue was escalated to Engineer
2021-01-14 06:07: Incident Resolved: product release which introduced defect was rolled back
2021-01-20 20:26: Issue was confirmed to be resolved and Incident ticket was closed
Cause Analysis
The product release introduced a defect that resulted in the status of the Line Item being uneditable.
Resolution Steps
Our engineers resolved the issue by performing a rollback of the product release that contained the defect.
Next Step(s)
• Set up more thorough tests before rolling out product releases
The following incident has been fully resolved, and we will post a post-mortem as soon as we have completed one:
We apologize for the inconvenience this issue may have caused, and thank you for your continued support.